My Account

 

To access your YMCA Membership Account, please click here. For more information, please see below or call 518-583-9622.

Online Account Management allows you to view, update and manage many aspects of your Y membership account from your own home on your own schedule.  Highlights include:

  • Update your contact information
  • Change or update the method of payment used for your membership payments
  • View and print payment history and receipts
  • Make payments for programs and membership fees

PLEASE NOTE:  The email address that you use to access your account must only be used on one account/membership.  Using the same email on multiple accounts/memberships will block you from accessing your account.  Please contact a Y staff member if you need assistance.

GET STARTED!

If you are a current or past member, or if you have registered for programs in the past, but you haven’t set up your online account, that is your first step!

Setting Up Your Account

Use the box entitled “I want to set up online access for my account”.

  • Click Find Account
  • Enter your Last Name, Birthday, and Zip Code, or Membership ID (if you know it; this is not the number on your scan card)
  • Click Submit
  • Enter the last 4 digits of a billing method on the membership unit
  • If no billing method is on file, enter your email address on the membership unit
  • Click Submit

If you have previously set up an online account, use the box entitled “I want to sign in to my account”.

  • Enter email address you have on your membership.
  • Enter Password
  • Click Sign in

Forgot Your Password?

Note:  If you have forgotten your password, follow these steps to have a new password emailed to you, or call the Y, and a staff member can reissue a password.

  • Click Forgot Password
  • Enter your email address in the pop up window
  • Click Submit
  • Check your email Inbox
  • Click the link
  • Update your password

Updating Your Contact Information

Once you are in your account you may update information, view and make payments, and print receipts.  (Year-End Childcare Statements are not an option for our members at this time.  This will hopefully be available for the 2015-2016 school year.)

Update Contact Information (name, address, phone)

  • Click “Edit contact information”
  • Update as needed
  • Please check the box to update this information for all on membership
  • Click Submit

Updating Your Email Address or Password

  • Click “Change email or password”
  • Click lock symbol to edit your email address
  • Enter your old password
  • Enter a new password
  • Confirm your password
  • Click Update

Updating Your Billing Information

Add a New Credit Card (Note: if you would like to add your bank account, please visit a Y branch, with a voided check or bank statement.)

  • Go to the Payment Methods section
  • Click Add Credit Card
  • Enter the needed billing method information
  • Click Submit

Update Existing Credit Card Or EFT (bank account)

  • Go to the Payment Methods section
  • Select each billing method to edit the information
  • Update as needed
  • Click Submit
  • Select the red icon next to each billing method if you would like to completely remove it from your account. One method of payment must remain to be used for your membership.  If a gray icon appears next to a method of payment, it cannot be deleted due to a pending transaction associated with that method.

Update Billing Method Associated with Membership Dues

  • Select the pencil/notebook icon next to the billing method within the Account Summary section
  • Select the new billing method from the drop down list’
  • Click Submit
  • If you do not see the billing method you would like to use, go to the Payment Methods section and add a new billing option as needed.

MY BALANCE

On the My Balance page, a member can pay or schedule balances, see a list of scheduled payments or make a donation.

Make a Payment

  • Select the payments you would to make by clicking the check boxes
  • Click Pay Fees Now
  • Click Continue
  • Select the payment method
  • Click Continue
  • Verify that the billing method and payment amount is correct
  • Click Pay Now

PAYMENT HISTORY

On the Payment History page, a member can see a list of payments made, see details of each payment, and print a receipt.

View Payment Details

  • Select the drop down list for the date range needed
  • Click the arrow next to each payment to see the details of the fees that made up that payment

Print a Receipt

  • Select the drop down list for the date range needed
  • Click the printer icon to view a printer-friendly receipt option.